In IGA, connectors are the lifelines between systems. They move critical data—users, groups, entitlements, permissions—from source applications into a centralized identity platform, then back again for provisioning or revocation.
As organizations scale, the reliability of these connectors becomes just as important as the features they enable. After all, what good is automated provisioning if syncs fail, data drops, or entire groups vanish unnoticed?
At ConductorOne, connector reliability means delivering trust, precision, and resilience for every integration.
Reliability isn’t just keeping systems “on.” It means that:
- Data flows without gaps or loss: Data syncs seamlessly and accurately, even under heavy loads.
- Errors don’t derail workflows: If issues occur, connectors gracefully recover with retries, fallbacks, and safeguards.
- Results can be trusted: Every sync is validated against the last, so anomalies are immediately noticed and flagged, avoiding unintentional changes or inaccuracies.
- Systems stay compatible: As applications evolve, connectors are kept up to date, ensuring integrations are future-proof.
This ensures customers can make decisions and enforce policies with full confidence in their data.
The engineering behind connector reliability
Connector reliability is designed into the system and supported by automated anomaly detection, proactive monitoring, and flexible controls.
1. Containerized connectors
Connectors deployed in ConductorOne’s cloud are hosted in isolated containers. This not only adds an extra layer of segregation to the platform’s already strong customer data safeguards but protects against changes made to one connector impacting the behavior of other connectors across the system. Containerization also gives our team much more flexibility in testing and updating connectors without jeopardizing the platform’s or specific connectors’ performance.
2. Sync anomaly detection
Connector syncs sometimes return unexpected results. For example, application APIs may blip temporarily and return incomplete data. If used as ingested, that incomplete data could trigger unintended changes within ConductorOne.
So by default, ConductorOne compares connector syncs from one to the next to identify significant data changes. If anomalies are detected—such as if the number of synced resources decreases by half between syncs—the platform alerts the customer, who can choose to pause the sync or dismiss the alert. If no action is taken within a 24-hour period, the system will automatically pause the sync to guard against unintended changes. This gives customers time to respond and investigate anomalies before they can disrupt business-critical access.
ConductorOne also tracks connectors for sync failures. If a connector fails to sync three times in a row, the platform notifies the customer, so syncs are restored and data stays fresh.
3. Proactive monitoring
Behind the scenes, ConductorOne’s team is monitoring connector behavior and metrics as well. If they identify issues, they proactively investigate and get ahead of potential problems before customers can be affected.
If multiple connectors of the same type start reporting issues across customer tenants, the engineering team jumps in to troubleshoot that connector type. If a single connector seems to be having a configuration-related problem, the customer success team is notified. They immediately reach out to the customer to check in and offer configuration help if needed. Because our team is continuously watching for issues, customers can rest assured that bugs and misconfigurations will be caught before, not after, there’s a problem.
4. On-demand pause and unpause
ConductorOne also gives customers the ability to safely pause/unpause connectors anytime, which is useful for maintenance, schema changes, or third-party system updates. This isolates potential issues, prevents incomplete data from propagating, and lets customer teams troubleshoot without affecting production.
Visibility and control
Reliability means arming customers with information and control. Getting alerted to potential problems and having the option to automatically pause syncs lets customers decide how aggressively to respond when data issues are detected.
Alerts are configurable and can be routed through preferred channels (Slack, Teams, or email), ensuring the right people are notified at the right time. This real-time visibility ensures connector issues can be acted on immediately.
Why connector reliability matters
For modern enterprises, connectors underpin the entire identity security program. An unreliable connector can mean:
- Gaps in compliance reporting.
- Security risk from accounts not deprovisioned.
- Lost productivity as IT manually reconciles mismatched data.
By contrast, reliable connectors enable organizations to scale confidently. They ensure identity and access data is accurate, consistent, and secure, whether it’s from integrated SaaS apps, on-prem infrastructure, or emerging AI-driven services.
With anomaly detection, proactive short-circuiting, continuous monitoring, and flexible controls, ConductorOne delivers connectors that customers can always depend on.
Want to learn more? Chat with a member of our team today.
